Under the Lilypads

If you are dissatisfied with a product, please get in touch via the site or website below to see how we can amend this.

Please note, most of the products are refundable with no error, however any comissioned products have a no refund policy due to their personalised nature.

• Easy Returns & Exchanges

• Hassle-Free Process

• Confidence We Can Resolve Quickly

Your opinions and feedback mean a lot to me, please don't hesitate to contact me with any issues whatsoever!

Shipping methods, packaging, and cost.

Welcome to shipping and policies regarding delivery!

If you have purchased a print please note this is done through a third party so I have no means to change it's speed, pricing or general handling.

I try my absolute hardest to maintain shipping internationally, worldwide and quickly. Any issues regarding the delivery of your item whether its via customs, postage companies etc will be directly addressed and I will inform you of any speedbumps on the products journey safely into your arms.

Postage can be sped up though please be aware the faster the delivery the more costly it is to ship!

If you still would like to go ahead with the change of postage please get in touch ASAP preferably within 12 hours of your initial order whether it is through the enquiries page, email or social media DM with the order number / specific paintings name.